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Pre-Christmas Delivery Cut Off & Production Holiday Period

Please note our pre-Christmas delivery cut-off passed on the 7th December 2018.

Our production team will be closed from Thursday 20th December until 7th January 2019. Please keep in mind that the period the production team is closed will be excluded from turnaround time calculations (i.e. not counted as business days). Items not shipped before the 20th or received after the 20th will be actioned upon our return on the 7th January 2019.

If you have any questions during the holiday period, our live chat will be available from 9am - 5pm Mon-Fri (excl public holidays) throughout this period.

From the team at Keep It Custom, we wish you all a very Merry Christmas and a Happy New Year.

How much does delivery cost?

Keep it Custom is very proud to offer FREE delivery within Australia and New Zealand for all orders greater than $100. Orders less than $100 incur a flat rate shipping cost of $15. All orders are sent either by registered Australia Post or Express Courier International to New Zealand. Tracking is included with every order.

How long does it take for my order to be dispatched?

Production time varies by the production process used and takes into account the complexity of production and your customised designs. 
• Stock Orders: Dispatched next day
• Engraved Products: 5-10 working days
Please let us know if you need your order urgently and we will do all we can to meet your desired deadline. In 99% of cases the answer well be yes!

How long does it take for orders to be delivered once dispatched?

Keep it Custom is located on the central coast of NSW. East Coast delivery to city and metro areas ranges between 2-4 business days. Please allow additional time for west coast and regional areas. All orders within Australia are sent via Registered Australia Post which includes tracking and requires signature on delivery. We are able to ship to PO Boxes. Australia Post estimated delivery times are provided below, please note times may vary for regional areas and during holiday periods.

DestinationNo. of Business Days
Sydney / Canberra / Wollongong / Central Coast 1
NSW Country / Melbourne / Brisbane 2
VIC Country / QLD Country / Adelaide 3
SA Country / Perth / Hobart 4
WA / TAS / Darwin 5
NT & Other Country Areas 6
New Zealand 2-6

Customs Duties and Taxes

Shipments sent outside of Australia are sold exclusive of GST and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note international buyers are responsible for any customs duties, taxes, VAT, brokerage fees or tariffs levied after the initial Australian postage. These fees are separate from the cost of postage charged and vary by country.

Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

Please note: It is a legal requirement that we declare the full value of the goods on all packages destined outside of Australia. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift.

Returns & Exchanges

Keep it Custom has become the business it is today because of our exceptional customer service. Our dedicated team works closely with you following your purchase to ensure you receive products which you will brag about to your work colleagues, customers, family and friends. This starts the minute your order is received, with our graphic designers providing a professionally prepared art proof with every order and offering unlimited revisions. We make sure we don’t start the production process until you have approved your artwork. We are unfortunately unable to provide a refund or exchange if there is a mistake on an approved art proof, so please ensure you check spelling and artwork details carefully including names, dates and your custom text.

We have perfected our packing process so we experience very few breakages, however in the very unlikely event that your item is damaged in transit please send through a photo of the damaged product and we will arrange a replacement.

Please note that we are unable to offer refunds on custom decorated products once the production process has commenced unless the mistake was an error on our part. For non-customised products, if the item is not as described or doesn’t meet the purpose it is intended for we will gladly offer a refund or exchange.

  • Please contact our customer service either via phone (1300 687 253) or via email (
  • You can return your item to us at Keep it Custom, 25 Dell Rd, West Gosford, NSW2250. Please include your name and order number with the item. Unfortunately, we are unable to cover the cost of return shipping.
  • Once we have received the item we will process the refund the next business day onto your original payment method. Please allow approx. 3 business days for the amount to show up on your card or account.
  • You have 30 days from the date of purchase to initiate a return/exchange.

If you are unhappy with your purchase for any reason, please email ( or call 1300 687 253 and we will do our very best to resolve your issue.